Deposit, Cancellation
& Refund Policy

01

Deposit & Payment

• To secure your slot, a 50% deposit is required at the time of booking.
• Full payment is due 30 days before the tour date.
• For bookings made within 30 days of the tour date, full payment is required at booking.
• The deposit is non-refundable but fully transferable to another person for the same tour date and package.

02

Cancellations & Refunds

Cancellations must be submitted in writing (email or message, time-stamped). If you cancel, the following refund schedule applies:

Notice before tour date	Refund
15 to 30 days before	50% refund of amounts paid (deposit remains non-refundable)
7 to 14 days before	30% refund of amounts paid (deposit remains non-refundable)
0 to 6 days before, or no-show	0% refund

03

Reschedule Policy (Bad Weather & Force Majeure)

• If the tour cannot safely operate due to severe weather or force majeure events (including but not limited to typhoons, floods, earthquakes, government restrictions, civil unrest, pandemics, or other events beyond our reasonable control), a no-fee reschedule will be offered to a mutually available date within 12 months.
• If no suitable date is available within 12 months, you may receive a credit voucher equal to payments made, valid for 18 months, transferable to another person.
• If the tour is already in progress when a force majeure event occurs, services rendered up to that point may be deducted from any credit offered.
• We reserve the right to modify the itinerary, start time, or route for safety. Such operational adjustments do not qualify as a cancellation if the core tour proceeds.

04

Name Changes & Transfers

• Bookings are transferable to another person up to 48 hours before the tour start, at no extra charge. Provide the new guest's full name and contact details.

05

Late Payments

• If the balance is not received 30 days prior to the tour date, we may release the slot and treat the booking as a cancellation under the above terms.

06

Guest Responsibilities

• Arrive on time at the designated meeting point. Late arrivals may be treated as a no-show.
• Ensure you meet any health, fitness, and equipment requirements specified for the tour.

07

Administration

• All timeframes are calculated based on the local time at the tour location on the scheduled start date.
• By placing a booking, you agree to these terms.