Privacy Policy

At Juana Travel & Tours ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit www.juanatravelntours.com, submit an inquiry, request a quotation, or book our services.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect the following information:

• Full name
• Email address
• Mobile or WhatsApp number
• Country of residence
• Travel dates
• Number of travelers
• Preferred accommodation
• Estimated travel budget
• Travel preferences and special requests
• Emergency contact information (when necessary)
• Passport information (only when required for bookings)
• Payment confirmation details
• Website usage information through cookies and analytics

2. How We Use Your Information

Your personal information is collected for legitimate business purposes, including to:

• Respond to inquiries and provide travel quotations
• Plan and organize travel itineraries
• Confirm bookings and reservations
• Coordinate with hotels, airlines, transportation providers, activity operators, and other travel partners
• Provide customer support before, during, and after your trip
• Improve our services and website
• Comply with legal and regulatory requirements
• Send travel updates, promotions, or newsletters if you have chosen to receive them

We do not sell your personal information.

3. Sharing of Information

We only share your information when necessary to provide the services you request. This may include:

• Hotels and accommodation providers
• Airlines
• Ferry operators
• Transportation providers
• Tour operators
• Travel insurance providers
• Government agencies when legally required
• Payment processors for secure payment transactions

These third parties receive only the information necessary to perform their services.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

In accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Withdraw your consent where applicable
• Request deletion of your personal data, subject to legal and contractual obligations
• Request information regarding how your data is processed

To exercise these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, and travel partners.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children except when necessary to process family travel bookings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Juana Travel & Tours
Email: inquiry@juanatravelntours.com
Website: www.juanatravelntours.com
Phone / WhatsApp: +63 925 888 3289

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable laws.